Refund policy

Thank you for shopping with PawsMana! We want you and your furry friend to be happy with every purchase. Please take a moment to read through our return and refund guidelines below — by placing an order with us, you're agreeing to these terms.

Can I Cancel My Order?

Once your order has been placed, we begin processing it right away to get it to you and your pet as quickly as possible. Because of this, orders cannot be cancelled once submitted. We'd appreciate it if you double-check your cart and shipping details before completing checkout.

Our 7-Day Return & Refund Window

If something isn't right with your order, let us know within 7 days of delivery — that's the window we have for accepting return or refund requests.

To keep things fair for everyone, refunds and returns are only available in cases where an item arrives damaged or incorrect. Requests made after the 7-day mark unfortunately can't be accommodated, so we do encourage reaching out as soon as you notice an issue.

Please note: we don't offer refunds if your pet simply doesn't like a product. Every pet has different tastes, and that's something we can't control or guarantee.

Found a Damaged or Incorrect Item?

Take a look at your order as soon as it arrives. If anything seems off — a defect, damage, or the wrong item entirely — email us right away at support@pawsmana.com. Send us some details (and photos, if you can) so our team can look into it and sort things out for you.

Getting a Replacement Sent Out

Replacements are available when an item is damaged, defective, incorrect, or arrives in the wrong size. To request one, just reach out to support@pawsmana.com and our team will take care of the rest.